I bought a pair of leather shoes to fit my hard to fit feet; Size 11 6E. They lasted for only a few months with normal farm use and then the soless delaminated from the uppers. My local shoe repair store said that, because of their poor construction, they could not be repaired.
I talked with Josie in customer Service and she refunded my money completely, which I put toward a pair of shoes that I had bought in the past from ICS and that worked well. Not leather but very serviceable.
This is an example of OUTSTANDING customer service!! Kudos to Josie and ICS shoes.