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Returns & Refunds

Ways to Contact ICS Shoes:

  • Call us at (877) 553-5544: Monday - Friday 10:00am - 5:00pm Eastern Time

  • Send us an email to: info@icsShoes.com

Return Fee:

All returns will be charged a Flat $10 shipping fee for each pair of shoes returned, to be applied against the refund. If you purchased a pair of shoes for $130 + $10 Shipping Fees and returned them, you will be refunded $120. Initial shipping charges are not refundable.

Return and Refund Policy:

If you are not 100% satisfied with your purchase, you can return your order within 30 days from delivery for a refund, less a $10 Return Shipping Fee. Any product returned must be in NEW condition, and in their original packaging or shoe box. Items that show ANY dirt or wear will not be accepted.

Worn Items:

Worn items with the exception of defects will not be accepted. We will either ship the item back to you or donate it.

Return Steps:

• 1. Locate Return Label. If Label is not found, contact us.

• 2. Re-package item exactly how you received them, including all shoe inserts / spacers. (Do NOT write or tape shoe box)

• 3. Place the Packing paperwork inside the shoe box. (Contact ICS Shoes if no paperwork found with Ship to Name and the Item details)

• 4. Place Shoe box inside the shipping box or any plain cardboard box

• 5. Adhere the Return Label onto the outside of the shipping box. * (For proof of return, write down or take a phone photo of Tracking #)

• 6. Take the sealed box to store that accepts UPS boxes


We thank you in advance for your patience regarding the return process; it takes time to verify the return at the warehouse and inspect the item for re-stock condition. You should expect to receive your refund within two weeks of returning your item; however, in many cases you will receive a refund more quickly. Returns take approximately 5 business days for return transportation from your location to the appropriate warehouse, 5 business days to process your return, and approximately 1 to 4 business days for your bank to process our refund request. Refunds are processed on the original payment source used for your initial order.

About ICS:

ICS Shoes Personal Fitting Specialists are available to answer any of your questions. We have successfully helped hundreds of customers find the right shoe for their needs. We have the widest selection of Therapeutic and Comfort Shoes for Men and Women; Sizes: 5 to 20 and a variety of shoe Widths: Slim/Narrow (4A/2A) to widest medical (10E/14E).  ICS Shoes Personal Fitting Specialist  (877) 553-5544

Not sure what size / width shoe you really need? Just got fitted with a new orthotic or brace? Contact ICS Shoes Personal Fitting Specialists who can make suggestions based on your foot issues.