About Us


Our philosophy is to blend the high-tech of an on-line Shoe Store with the high-touch of knowledgeable customer service.  We have successfully helped hundreds of customers find the right shoe for their needs.

ICS Shoes specializes in hard to find shoes for Men and Women, in a variety of sizes and wide widths not found in retail shoe stores. Our Customer Service is staffed with Orthotic Fitters who are knowledgeable about foot conditions and our extensive line of Diabetic, Therapeutic and Comfort shoes. We can help you walk in comfort with suggestions from the widest selection of Shoes for Men and Women; Sizes: 5 to 20 and widths Slim/Narrow (4A/2A) to widest medical (10E/14E). Double and supra depth shoes than can accommodate a thick custom orthotic, an AFO, Arizona foot brace, and mild to severe; high arches, bunions, hammer toes, swelling, edema and Lymphedema.

Frequently Asked Questions


Q: How do I narrow down my search on icsshoes.com?
A: FILTER your SEARCH to Find the Perfect Fitting Shoes.
ICS Shoes added filters to help narrow down your options.
Filter Your Search:
* Click Women's Shoe or Men's Shoes on the top tab
* On the left side of the screen "Filter Your Search" options display
* Each time you select an option the screen will REFRESH
* Select the Most Important Feature first
Examples:
Select Foot Ailment for shoes to accommodate an AFO
Select Shoe Features if you are looking for a slip-resistant shoe
* Continue to select filters to narrow down your search

Q: Confused about what shoe size and width you need?
A: Because the foot is three-dimensional, foot measurements can only approximate your shoe size and width. Just like clothing, different shoe manufacturers use different tools to construct their shoes and based on the shoe style Athletic vs Casual sizing will vary accordingly. Another very important consideration is the shoe material and the toe box design style. Shoes with narrow pointy toe boxes will fit differently than shoes with generous round toe box designs. An all leather shoes will feel tighter and not expand as easily for bunions as a leather/mesh or fabric/knit shoes. There are many considerations when choosing the perfect fit shoe. ICS Shoes Foot Specialists are knowledgeable about foot conditions and which Manufacturers have the best designed shoes for specific foot issues. Contact ICS Shoes 877-553-5544

Q: What do your Women Shoe Widths mean?
A: Narrow=AA, Medium=B, Wide=D, X-Wide=2E, XX-Wide=4E, 5E and 7E
(For severe swelling & medical issues 10E and 14E)

Q: What do your Men Shoe Widths mean?
A: Narrow=B, Medium=D, Wide=2E, X-Wide=4E, XX-Wide=6E, 9E
(For severe swelling & medical issues 10E and 14E widths)

Q: How do I measure my feet to know what size and width I need?
Good starting point is to take three measurements of the foot. These help to identify the shoe category 1, 2 or 3 for your foot type.
A: Using a string and a ruler or tape measure device, measure these areas of the foot and record in inches and/or centimeters.
(Weaing sock with shoes? Recommend you measure with SOCKS ON.)
Steps:
1. The Length (L) from the heel to the tip of the longest toe (may not be the big toe)
2. The Width (W) or widest part of your foot below your toes, the metatarsal area of the foot. (not sure where this area is ? Place your foot flat on the floor, then lift the heel of the foot off the floor, the area that stays on the ground is metatarsal part of the foot also the widest area)
3. The Instep (I) or Volume of the foot. (High arches, swelling, brace or AFO this measurement helps identify the volume needed inside the shoes). Measure with your foot flat on the floor. Place the tip of the string on the inside of the midfoot (arch area) and the OVER the foot to the outside of the midfoot area. This is the Instep or what your foot needs inside the shoe to fit the volume of your feet.
Tips:
* For full length custom orthotics we recommend you also measure the orthotic length and width for comparison to your foot.
* If you have an AFO, Arizona foot brace measure with the brace ON.
* For severe swelling, or Lymphoedema the Instep (over the top of the foot) measurement is important to accommodate the volume of the foot.

What Foot Types and conditions work with your shoes?
Mild, Moderate and Severe Foot issues with shoes designed for each category.
1. Feet with mild foot conditions:
For feet at early stages of foot issues that could benefit from comfortable yet supportive and aesthetically appealing shoes. These shoes are designed for feet with little or no deformities with mild foot issues that could benefit from extended widths for wide feet, seamless toe box ideal for bunions, and removal inserts for thin custom orthotics.
2. Feet with moderate foot conditions:
For feet that are experiencing moderate foot issues; diabetic and cancer patients that could benefit from comfortable yet supportive shoes. These shoes are designed for feet with moderate deformities, bunions, hammer toes, swelling feet issues and moderate neuropathy that could benefit from double depth for added foot volume, extended widths for wide feet, seamless toe box ideal for moderate bunions, and removal inserts for thick custom orthotics, drop foot braces, and Arizona braces.
3. Feet with severe foot conditions:
For feet that are experiencing severe foot issues; diabetic and cancer patients that cannot fit in off-the-shelf shoes. These shoes are designed for feet with severe deformities, unusually large bunions, high crossed over hammer toes, severe swelling and or Lymphedema feet issues that could benefit from double and/or supra depth for added foot volume, extended widths for very wide feet removal insoles for thick custom orthotics, drop foot braces, and Arizona braces, Charcot foot issues.

Q: What are Removal Insole Inserts vs Flat Foam Filler Spacers?
Very common for Diabetic / Therapeutic shoes to have removal insoles allowing for customization between feet or the insoles can be removed for a brace, AFO or your own custom orthotic.
A: Insoles also called Inserts include an arch support area and should always be inside your shoes before putting them on, unless you use a brace.
TIP: When working with removable insoles, we suggest you place the insole inside the shoe, then place your hand inside and check the edges to make sure the insole sits flat inside the shoe.
A: Shoes shipped with insoles INSIDE the Shoes can have one, two or three removable insoles. Multiple removal insoles are designed to help you customize the fit and comfort of the shoe. Often one foot is wider or has a bunion that needs a little EXTRA room. For MORE room inside the shoes, simply remove all insoles and replace with top arch support insole only.
A: Shoes shipped with their insoles OUTSIDE the shoes in a separate bag. Carefully remove the arch insole from their packaging and place them inside your shoes. This will NOT impact your ability to return the shoes for a refund.
A: Flat Foam Filler insole spaces come in a variety of colors and thicknesses. These flat filler insoles are designed to adjust the fit of each shoes and only needs to be used if the shoes feel loose.
A: Fillers INSIDE the SHOES: You can loosen the fit of a shoe by REMOVING the flat foam filler insole UNDERNEATH the arch support insole and use only the top arch support insole. If the shoes fits well out of the box, no need to remove the filler insoles.
A: Fillers OUTSIDE of the SHOES: You can tighten the fit of a shoe by placing one or more of the flat foam filler insole UNDERNEATH the arch support insole. If the shoes fits well out of the box, no need to add the filler insoles.

Q: How to BREAK IN your new shoes?
A: Our feet change from morning to late afternoon. We recommend you break-in these shoes for 30 to 60 minutes in the morning and for another for 30 to 60 minutes late in the afternoon for 1-5 days before you wear them outside.
TIPS:
* Try on new shoes with fresh clean socks, on a clean dry indoor surface while you determine if they are the perfect fit. Your feet will provide clues to how the shoes feel, always check your bare feet after each break-in period, look for any issues.
* Save EVERYTHING... (The shoe box, all inserts, packing material, and paperwork until you are sure the shoes are the perfect fit.)