Returns, Exchanges and Refunds
The Perfect Fit:
ICS Shoes Foot Specialists are knowledgeable about foot conditions and which Manufacturers have the best designed shoes for specific foot issues. Contact us with your foot measurements and your foot issues. We have successfully helped hundreds of customers find the right shoe for their needs. We can review your information and make some shoe suggestions from the widest selection of Therapeutic and Comfort Shoes for Men and Women; Sizes: 5 to 20 and a variety of shoe Widths: Slim/Narrow (4A/2A) to widest medical (10E/14E). Shoes than can accommodate an AFO, Arizona foot brace, high arches, bunions, hammer toes, severe swelling, and Lymphedema. Shoes with double and supra depth for thick custom orthotics and drop foot braces.
Return and Refund Policy:
ICS Shoes mission is to help you find the perfect shoe for your needs. If you are not 100% satisfied with your purchase, you can return your order within 30 days from delivery for a refund. Any product returned must be in NEW condition, and in their original packaging or shoe box. Items that show ANY dirt or wear will not be accepted.
FREE Shipping on EXCHANGES:
ICS Shoes values our customers. Exchange shipping is Free because ICS Shoes understands the importance of the perfect fit.
Not sure what size / width shoe you really need? Just got fitted with a new orthotic or brace? Contact ICS Shoes Foot Specialist who can make suggestions based on your foot issues.
To Initiate an EXCHANGE:
• Send ICS Shoes a message or call us at 877-553-5544 to initiate your item exchange.
• Provide info: Ship to name, address, exchange item, shoe size/width/color.
• ICS Shoes will reply with confirmation message regarding your exchange request.
If WE make a MISTAKE or the item is deemed DEFECTIVE:
If we should make a mistake or there is a defect in the item received, ICS Shoes will provide you with a postage paid label to return the item at our expense and under the shipping method that we choose or authorize. Eligible returns will receive a refund of the full purchase price or exchanged for a New item (your choice). Shoes are warrantied by Manufacturer for 90 days. All defects must be verifiable.
If YOU make a MISTAKE or CHANGE your mind:
If you received exactly what your ordered and you realized you ordered the wrong shoe size / width, or the item is not to your liking or you just don't want it any longer and are not interested in an exchange, ICS will initiate a refund. Your refund will be processed less $5.95 for the postage cost of shipping the item back to the appropriate warehouse.
Worn items with the exception of defects will not be accepted. We will either ship the item back to you or donate it.
• 1. No RMA# or Authorization needed for returns.
• 2. Re-package item exactly how you received them, including all shoe inserts / spacers. (Do NOT write or tape shoe box)
• 3. Place the Packing paperwork inside the shoe box. (Contact ICS Shoes if no paperwork found with Ship to Name and the Item details)
• 4. Place Shoe box inside the shipping box or any plain cardboard box
• 5. Adhere the Return Label onto the outside of the shipping box. * (For proof of return, write down or take a phone photo of Tracking #)
• 6. Take the sealed box to store that accepts UPS boxes
We thank you in advance for your patience regarding the return process; it takes time to verify the return at the warehouse and inspect the item for re-stock condition. You should expect to receive your refund within two weeks of returning your item; however, in many cases you will receive a refund more quickly. Returns take approximately 5 business days for return transportation from your location to the appropriate warehouse, 5 business days to process your return, and approximately 1 to 4 business days for your bank to process our refund request.
CREDIT CARD REFUNDS:
Your refund will be processed less $5.95 for the postage cost of shipping the item back to the appropriate warehouse. Refunds are processed on the credit card used for your initial order.
ICS SHOES has FOOT Specialist available to answer your questions. We have successfully helped hundreds of customers find the right shoe for their needs. We have the widest selection of Therapeutic and Comfort Shoes for Men and Women; Sizes: 5 to 20 and a variety of shoe Widths: Slim/Narrow (4A/2A) to widest medical (10E/14E). ICS Shoes Foot Specialist (877) 553-5544