Exchange & Return Information

Complete Form for Exchange or Refund

The Perfect Fit

Innovate Comfort Shoes is dedicated to helping you find the Perfect Fitting shoe. Our Therapeutic shoes are designed to accommodate a wide range of common foot issues. Available for Men and Women in Sizes: 5 to 20 and Widths: Narrow to 14E, extra depth from 1/4” to 1/2”, with removal inserts for Custom Orthotics and AFO’s.

We have taken all the worry out of ordering shoes on-line. With Our Free Exchange and Return Policy, you may return or exchange any purchased shoe within 30 days, at no cost.

How to Break-in New Shoes

To help determine if the shoe is the perfect fit, we recommend you wear the shoe for 1 hour in the morning and late afternoon, on a clean dry surface. The shoes need to be in New condition when returned, shoes that are worn or scuffed are not returnable. So, take a couple of days to try them on and walk on a clean surface to make sure they fit properly.

What are Shoe Spacers?

Therapeutic shoes often include several inserts. In addition to the main insert with arch support, there are flat foam inserts called Spacers. The foam spacers allow you to adjust the fit of each shoe. Want a snugger fit (add a spacer), need more room (remove a spacer) for the perfect fit.

Easy Exchange

Need a different Size or Style:

. Send an email to: with your exchange request. or

. Call: Customer Service at (877) 553-5544 to discuss your options with a Specialist. or

. Visit: to view our selection of Comfort Shoes and send us an inquiry.

Return and Refund Policy

Return any unworn shoes within 30 days of delivery for a full refund. Shoes must be completely clean on top, bottom, and show no indication of wear. Return shoes in their original shoe box with all shoe inserts, and shoe packing material using the pre-paid UPS return label. Innovate Comfort Shoes will issue a full refund when the shoes are received by the manufacturer warehouse. An email will be sent confirming a refund has been processed. Please allow 10 days for processing.

Easy Return

1) Place Manufacturer Packing slip inside original shoe box.

2) Place shoes and shoe inserts back into the original Shoe Box. (Do NOT Write-on or Adhere Tape to Shoe Box)

3) Place Shoe Box inside any other shipping box.

4) Place enclosed Pre-paid UPS Return Label on the outside of box. (If a UPS Label was not included, please contact Innovate Shoes and one will be emailed to you.)

5) Take the box to any UPS or Pack-N-Ship location.