Terms and Conditions

ICS Shoes specialize in hard to find shoes for people with custom orthotics, braces and AFO's, high arches, bunions, hammer toes, edema and Lympho-edema severe swelling.


FREE on all ICS Shoes orders over $99.00 within the Continental USA.

Shipping Policies:

Items typically ship within 2-3 business days of receiving an order. ICS Shoes will send a message of any delay or cancellation of your order.

We have partnered with the top Therapeutic and Comfort Shoe Manufacturer to drop ship directly to you. This allows us to provide you with the widest selection of shoes in the most current styles. Manufacturer Warehouses are located all over the US and UPS standard is the ship service used. In-transit ship time depends on the Warehouse location and the ship to location. Contact ICS Shoes regarding specific ship requirements.

Other Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
* Select Proceed to Checkout Select or add your shipping address
* Select a shipping speed and select Continue
* Select a payment method and select Continue
* The total shipping & handling cost will be listed under Order Summary

International Shipping:
ICS Shoes ships free within the 48 USA states. AK, HI additional charges. Suggestions for International shipment is to use a freight forward company that ships from US to your country.

Manufacturer Warranties:
Shoe Manufacturers warranty their shoes for 6 months from manufacturer defects. If you experience an issues, please contact ICS Shoes.

ICS Shoes will provide you with a postage paid label to return the item at our expense and under the shipping method that we choose or authorize. Eligible returns will receive a refund for the full purchase price or exchanged for a New item (your choice).   Defects must be verified by Manufacturer. Shoe warranty does not cover normal wear and tear or misuse of product.

Return Policy:
ICS Shoes mission is to help you find the perfect shoe for your needs. If you are not 100% satisfied with your purchase, you can return your order within 30 days from delivery for an exchange or refund. Items MUST be returned in NEW condition, and in their original packaging or shoe box. Items that show ANY dirt or wear will not be accepted.

FREE Shipping on Exchanges
ICS Shoes values our customers. Exchange shipping is Free because ICS Shoes understands the importance of the perfect fit
Not sure what size / width shoe you really need? Just got fitted with a new orthotic or brace?
Call ICS Shoes at 877-553-5544, contact our Foot Specialist who can make suggestions based on your foot issues.

Customer Service
* Call our knowledgeable Ortothic Fitters M-F 10-5 EST (877) 553-5544
* Send a message 24/7 to info@icsshoes.com
* Send a fax to (828) 435-2755
* Mailing address of ICS Operations Office:
ICS Shoes 3682 Quite Pond Ln Sarasota, Fl 34235