Terms & Conditions
Shipping & Delivery
Innovate Comfort Shoes offers FREE UPS GROUND SHIPPING for merchandise at it's discretion, to locations within the Continental United States. Shipping to any other location is charged the standard UPS rates. In addition, if the customer chooses to ship a different method other than UPS GROUND, applicable rates apply.
What is Covered
This warranty covers any defects in materials or workmanship with the exceptions stated below.
How Long Coverage Lasts
This warranty runs for one year from the date of purchase.
What is not covered
This warranty does not cover normal wear and tear or misuse of product.
What Will We Do
We will replace any product that proves to be defective in materials or workmanship.
How To Get Service
Contact us via:
Phone: (877) 553-5544
Fax: (866) 212-6918
67 Windy Park Way
Candler, North Carolina 28715
Below is the policy for accepting returns:
Returned merchandise must be in like new
condition, where it can be re-stocked - Must be clean with NO visible
wear. We suggest you initially wear / try on shoes on a carpet to
determine if they fit properly. If shoes are worn outside, the underside
will become visibly worn and a return of merchandise will not be
Customer service is available Monday through Friday, from 10:00 AM to 4:00 PM Eastern Standard Time.