Terms & Conditions



Shipping & Delivery


Innovate Comfort Shoes offers FREE UPS GROUND SHIPPING for merchandise at it's discretion, to locations within the Continental United States. Shipping to any other location is charged the standard UPS rates. In addition, if the customer chooses to ship a different method other than UPS GROUND, applicable rates apply.

Warranties

What is Covered

This warranty covers any defects in materials or workmanship with the exceptions stated below.

How Long Coverage Lasts

This warranty runs for one year from the date of purchase.

What is not covered

This warranty does not cover normal wear and tear or misuse of product.

What Will We Do

We will replace any product that proves to be defective in materials or workmanship.

How To Get Service

Contact us via:

Email: info@innovateistore.com

Phone: (877) 553-5544

Fax: (866) 212-6918

Mail: 
67 Windy Park Way
Candler, North Carolina 28715

Below is the policy for accepting returns:

  • Merchandise must be returned within 30 days from the date of delivery

  • The Customer is responsible for returning any item.  Innovate, Inc. will provide customer with Return Shipping Label.

  • Returned merchandise must be in like new condition, where it can be re-stocked - Must be clean with NO visible wear. We suggest you initially wear / try on shoes on a carpet to determine if they fit properly. If shoes are worn outside, the underside will become visibly worn and a return of merchandise will not be accepted

  • Merchandise must be returned in the original packaging it was delivered in

  • Do Not write on or adhere tape to the original packaging. The merchandise and packaging must be in like new condition when returned

  • If merchandise is returned but not accepted as described above, the merchandise will be returned to the sender at the senders expense

Store Hours

Customer service is available Monday through Friday, from 10:00 AM to 4:00 PM Eastern Standard Time.