How does Guardian Alert 911work?
It is very simple. You just push the blue button on the wearable
pendant and you can speak directly to a 911 operator from anywhere in or around
the home. You do not need to use your regular telephone.
Does Guardian Alert 911 use Cellular Service?
No! The Guardian Alert 911 uses your home phone line.
Do you have to be near a base station for 911 to hear you?
No! Because the Guardian Alert 911 is the world’s smallest cordless
speakerphone, you can speak directly to an operator instantly from anywhere in
or around the home. This is the only product that allows you to speak from
ANYWHERE in your home, not just within 50 feet of a speakerphone. The pendant
range is up to 600 feet in a free-space environment! It will cover large homes
and even a short distance outside your home.
Are there any monthly charges or contracts?
Absolutely Not! There are no monthly charges, no monitoring fees, no
contracts, ever. You purchase the Guardian Alert 911 and it is yours to keep and
use forever.
What happens if I am unable to speak?
If you are unable to speak, the Guardian Alert 911 can still give the
911 operator your location by utilizing the caller ID function. Because of this
“enhanced 911” system, you can feel even safer that your location is known even
before you speak.
How do I install Guardian Alert 911?
Just plug it into your existing phone jack.
Is Guardian Alert 911 legal to use?
Yes! The Guardian Alert 911 is completely legal to use in all 50 states
and Canada.
Is Guardian Alert approved by NENA?
NENA (National Emergency Number Association – a group that
supports 9-1-1) does not approve products. But, as you can see from our NENA
letter in the Testimony tab of this website, NENA does acknowledge and accept
that this type of product with an emergency button with the two-way voice right
at the pendant is a legitimate approach for emergency dialing.
Does Guardian Alert 911 use a battery?
Yes, the Guardian Alert 911 uses a AAA alkaline battery, which is
included. The battery life is one-year and it can be tested at any time with the
test button on the unit..
How can I deal with power outages?
You can purchase our optional Battery Back-up unit (#30912) which will
provide over 24 hours of back-up protection. It simply plugs between the wall
and the base unit.
Is Guardian Alert 911 water resistant?
Yes, the Guardian Alert 911 can be used in the shower even though we
don’t recommend it as a normal practice.
What is the warranty on Guardian Alert 911?
One Year Limited Warranty
VoIP Systems: Special Note If Your Phone System is
VoIP: Voice-over-Internet Protocol (VoIP) is a telephone service that
sends your call over the Internet instead of through the regular telephone
system. This may seem minor, but the differences with VoIP are great when it
comes to 911 service.
Traditional phone lines physically connect a specific location to the phone
company - so when you call 911 the phone company can report to the 911 center
exactly where you are located. When 911 service is offered by a VoIP provider
the VoIP system will report your registered address to the 911 center. Due to
the nature of the internet, the VoIP provider does not know the physical
location the phone service is being provided to - only the registered address
which is typically the billing address. As a result, with VoIP it is sometimes
possible for a 911 center to dispatch help to the wrong address, particularly if
you have moved without updating the provider.
Because of this, in all cases where VoIP is used we recommend calling the VoIP
provider to ensure that both 911 service is available to you, and that your
current physical address is on file with the provider so that help will be
dispatched to the correct location.
If you are unsure if your phone system uses VoIP, or to find if it is capable of
calling 911, please contact your telephone service provider.
Installing Guardian 911 on VoIP Systems: Many VoIP services,
such as Vonage, use a special internet adapter. This adapter typically has a
phone jack on it into which a regular phone is connected. The Guardian 911 will
connect to the adapters jack in place of the regular phone jack in your house.
Some VoIP systems, such as Verizon's FIOS, are seamlessly integrated into
regular phone jacks, completely replacing traditional phone service. This allows
you to connect the Guardian Alert 911 to your existing phone jack as described
in this manual, and no special connections will be required.
Other VoIP systems use special computer software/headsets, or sometimes a
special phone which connects directly to the USB port of a computer.
Unfortunately, Guardian Alert 911 will not work with software or USB systems
unless a provision for connecting a regular phone is also provided.
In general, if your VoIP system can utilize a regular phone then the Guardian
Alert 911 will work just fine. However, if you have both a working traditional
phone line AND a VoIP phone system we recommend connecting the Guardian Alert
911 system to the traditional phone system.